Please Note: APEX offices will be closed Friday afternoon, September 30th starting at 12:30pm EST for an employee function.

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    FAQ

    1) Who do I call if I have problems or questions with ordering?

    • Call Apex customer service at 717-396-7100.

    2) How do I check the status of my order?

    • Click on the Order Status button for order details and shipping information.
    • Call customer service at 717-396-7100 or 1-800-666-5556 with any questions
    • E-mail weborders@apexadv.com with questions.

     3) How do I make a return or an exchange?

    • Click on the Merchandise Returns link in the lower left hand corner of the site for details.

     4) How long does my order take to ship? 

    • Orders are shipped when ALL items are in stock. If all items are in stock, your order will ship within 5 business days. If some items are back ordered, please allow up to three weeks for your order to be shipped.

      5) How will the order arrive to me?

    • All orders are shipped via US Postal Service. Typical delivery is 2-3 business days after the order ships from our warehouse.